Shipping policy

 

Shipping Policy

At Mr. Cleann Turf, we aim to process and ship every order promptly so you can enjoy a cleaner, fresher turf as soon as possible.

Processing Time

  • All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving full payment and order confirmation.

  • Processing times may be extended during holidays, product launches, or high-volume periods.

  • If there is a significant delay, we’ll contact you by email.

Shipping Rates & Methods

  • Shipping costs vary based on total order weight, quantity, and destination.

  • Larger or combined orders (such as multiple gallons or bundled cleaners) may qualify for combined or adjusted shipping rates.

  • Final shipping charges are displayed at checkout before you complete your purchase.

  • We currently ship to the contiguous United States. Please contact us for inquiries about other destinations.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24–48 hours to appear after the carrier receives the package.

Carrier Responsibility & Lost Packages

  • Once a package leaves our facility and is scanned by the shipping carrier, title and risk of loss transfer to the customer.

  • We are not responsible for lost, stolen, delayed, or mis-delivered packages after they have been accepted by the carrier.

  • If your tracking shows “delivered” but you haven’t received your order, please:

    1. Verify your shipping address.

    2. Check with neighbors or your local postal carrier.

    3. Contact the shipping carrier directly with your tracking number to file a claim.

  • You may also contact us at mrcleannturf@gmail.com, and we’ll help you communicate with the carrier, but Mr. Cleann Turf is not liable for carrier errors or losses.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by incorrect, incomplete, or undeliverable addresses provided by the customer. Re-shipping fees may apply.

Damaged Shipments

Inspect your package upon arrival. If you receive damaged items, notify us within 48 hours of delivery at mrcleannturf@gmail.com with photos of the damage and packaging. We will evaluate the claim and work with you to resolve it.

Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations at this time.
Hazardous or oversized materials may have additional restrictions.

Contact Us

For any shipping-related questions or assistance, please email mrcleannturf@gmail.com.

Disclaimer

Delivery times are estimates only and are not guaranteed. Mr. Cleann Turf is not responsible for delays due to carriers, weather, customs, or events beyond our control.
By placing an order, you acknowledge and agree to this Shipping Policy and our Terms of Service [LINK].