Refund policy
Return & Refund Policy
At Mr. Cleann Turf, we take pride in delivering quality turf care products. If you need to make a return, please review the guidelines below.
Returns
You must contact us within 15 days of receiving your order to request a return.
To qualify for a return:
-
Items must be unopened, unused, and in their original packaging.
-
The return must be initiated within 15 days of delivery.
-
Returns will not be accepted for opened or used products.
To start a return, please email mrcleannturf@gmail.com with your order number and reason for return. We can verify your purchase through our online records — no receipt required.
Important: Items sent back without prior approval will not be accepted.
Shipping & Inspection
-
Customers are responsible for all return shipping costs.
-
We do not provide return shipping labels.
-
Once we receive your returned product, it will be inspected to ensure it meets the return criteria before any refund is issued.
-
Original shipping costs are non-refundable.
Exchanges
We do not offer exchanges.
If you would like a different product, please return your unopened item (following the policy above) and place a new order.
Damages & Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us right away at mrcleannturf@gmail.com so we can make it right.
Refunds
After your return is received and inspected, we’ll notify you via email whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please note:
-
Shipping costs are non-refundable.
-
Refunds may take additional time depending on your bank or card provider’s processing times.
-
If more than 15 business days have passed since your refund approval, please contact us.